From opening an account to making withdrawals — we're here to help every step of the way.
Select the right category based on your issue
Account creation, forgotten passwords, and login issues
Issues with bKash, Nagad, Rocket, and bank transfers
Bet placement, cash-out & game loading issues
Bonus eligibility, wagering requirements & cashback
KYC verification, identity confirmation & account security
App downloads, updates & technical issues
VIP levels, points system & exclusive perks
Rules, responsible gaming, and other queries
Creating an account on Score365 is quick, easy, and completely free. Just fill in a few details and you're good to go. Below are answers to the most common questions we receive.
Score365's payment process is built entirely around Bangladeshi users. You can deposit instantly via bKash, Nagad, or Rocket, and withdrawals are typically processed within 5 to 15 minutes — though bank transfers may take a little longer.
| Payment Methods | Deposit | Withdrawal | Min amount | Time |
|---|---|---|---|---|
| bKash | ✓ Active | ✓ Active | ৳ 200 | Instant / 5–15 min |
| Nagad | ✓ Active | ✓ Active | ৳ 200 | Instant / 5–15 min |
| Rocket | ✓ Active | ✓ Active | ৳ 300 | Instant / 10–20 min. |
| Bank Transfer | ✓ Active | ✓ Active | ৳ 1,000 | 1–3 hours / 1–2 days |
| Crypto (USDT) | ✓ Active | ✓ Active | $10 | Network Dependent |
Make sure your mobile banking app has sufficient balance and that you haven't hit your daily limit. If the issue persists, reach out via 24/7 live chat.
Incomplete KYC verification can delay withdrawals. Head to your profile and upload the required documents.
Log in to Score365 and click "Wallet" or "Deposit" from the top menu.
Select bKash from the payment methods and enter the amount (minimum ৳200).
Send the exact amount to the Score365 bKash number shown. Make sure to include the reference number.
Copy the transaction ID from your bKash confirmation message and paste it into the Score365 form.
Hit submit — your funds will appear in your Score365 wallet within minutes.
You may occasionally run into minor technical issues while betting or playing games on Score365. Most of them can be fixed with a quick page refresh or by clearing your cache. Below are solutions to the most common problems.
Possible reasons: insufficient wallet balance, the match market is temporarily suspended, or a betting limit has been reached. Check your wallet, and if the odds have changed, try placing the bet again at the updated odds.
Check your internet connection. Clear your browser cache and cookies. Try a different browser or device. If the issue persists, send a screenshot to Score365 support.
Winnings are usually credited to your wallet within 15–30 minutes after the match ends. If there's a delay, check your "Betting History" and share the bet ID with support.
The cash-out option may not be available at certain times or on certain markets. If odds are changing rapidly during a live match, cash-out may be temporarily suspended.
Score365 regularly offers a variety of bonuses and promotions — from welcome bonuses to weekly cashback, free bets, and seasonal deals, all designed to make your gaming experience more rewarding.
Score365 puts user security first. Our platform runs 256-bit SSL encryption, two-factor authentication (2FA), and automated suspicious activity detection. Keep the following in mind to protect your account.
Use at least 8 characters, mixing uppercase and lowercase letters, numbers, and special characters. Avoid reusing the same password across multiple sites.
Go to your profile settings and enable 2FA using SMS OTP or an Authenticator App — it makes a significant difference to your account security.
Upload clear photos of the front and back of your NID or passport. Blurry or cropped images may delay the verification process.
Take a selfie while holding your ID. Both your face and the document must be clearly visible.
The Score365 team typically completes KYC verification within 24 hours. You'll receive an email or SMS notification once it's done.
The Score365 mobile app is available on both Android and iOS. It's lightweight, runs smoothly even on a 3G connection, and delivers live updates via push notifications.
Download the APK from the Score365 website and install it with "Unknown sources" enabled.
Open Score365.onl in Safari and tap "Add to Home Screen" to use it just like an app.
Update immediately when you receive a notification. Some features may not work correctly on older versions.
On any online gaming platform, the faster an issue gets resolved, the better the experience. Score365 takes this seriously. Our support team is available 24/7 — not just for technical problems, but for general betting questions and bonus queries too.
Many users in Bangladesh are trying an online betting platform for the first time. With them in mind, Score365 has built a complete guidance system in Bengali. Just as mobile banking has become second nature in Bangladesh, Score365 wants online gaming to feel just as simple and familiar.
The Score365 Help Center is updated regularly. Whenever new features launch or payment methods change, you'll hear about it here first. It's worth checking this page from time to time.
If you can't find a solution, our support team is always ready to help
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The fastest way to get help. Average response time is just 3 minutes.
Support@score365.onl
For detailed issues, email us with a screenshot attached. You'll typically get a response within 2–4 hours.