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Score365 FAQ — Your questions, answered right here

Find answers to all your questions about registration, deposits, bonuses, betting rules, and technical issues — all in one place.

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Account & Registration

Signing up on Score365 is quick and easy. Registration Page Go to the registration page and enter your name, date of birth, mobile number, and email. Then set a username and password, and verify with the OTP sent to your mobile. Your account will be ready in just 3 minutes.

You must be at least 18 years old to register on Score365. Your date of birth is verified during registration. Underage users cannot open an account, and proof of age will be required during KYC verification.

No. Score365 allows only one account per person. Attempting to open multiple accounts using the same mobile number, email, or device may result in all associated accounts being suspended.

KYC verification is mandatory before making a withdrawal. Required documents: National ID (NID), passport, or birth certificate; a selfie photo; and your bank or mobile banking details. KYC verification is typically completed within 24–48 hours.

Your name and date of birth cannot be changed after KYC verification, as they are tied to your identity. However, your mobile number, email, and address can be updated. Contact support to make changes: support@score365.onl

To close your account, send an email to support@score365.onl. If you have a remaining balance, withdraw it first. If you need a break due to a gaming concern, use the self-exclusion option — Responsible Gaming View page.

Usernames generally cannot be changed once set. However, in special circumstances the support team may be able to assist. Email us with your reason and we will look into it.

Accounts inactive for more than 12 months may be subject to a maintenance charge. However, accounts with a balance will not be deleted. Simply log back in to reactivate your account.
Deposits & Payments

We currently accept deposits via bKash, Nagad, Rocket, bank transfer, and cryptocurrency (USDT). All methods are accessible directly from your account dashboard.

The minimum deposit via mobile banking (bKash/Nagad/Rocket) is ৳500. For bank transfers, the minimum is ৳1,000. For crypto, the equivalent of 10 USDT.

bKash and Nagad deposits are usually instant (within 5 minutes). Bank transfers may take 1–3 hours. Crypto deposits vary depending on network confirmation times.

First, check the transaction confirmation in your mobile banking app and note your transaction ID. If your balance has not updated within 30 minutes, email support@score365.onl with the transaction ID.

The standard daily deposit limit is ৳50,000. This can be increased after KYC verification. To set a lower limit for yourself, use the deposit limit option in your Responsible Gaming settings.

Go to Dashboard → Deposit → Crypto → USDT (TRC-20 or ERC-20). A wallet address will be provided — transfer your funds to that address. Using the TRC-20 network means lower fees and faster confirmation.

Score365 does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction charges. For crypto deposits, network gas fees may apply.

Deposited funds are added directly to your balance. If you deposit more than intended, you can withdraw the excess. Withdrawals are available once any applicable bonus wagering requirements are met.
Withdrawals & Payouts

Withdrawals on KYC-verified accounts are typically processed within 24 hours. VIP members receive priority and faster processing. Bank transfers may take 1–3 business days.

The minimum withdrawal via mobile banking (bKash/Nagad) is ৳500. For bank transfers, the minimum is ৳1,000. For crypto, the equivalent of 10 USDT.

Withdrawals may take up to 24 hours to process. If your request is still pending after that time, contact support with your request number. Incomplete KYC verification may also cause withdrawal delays.

You can cancel a withdrawal yourself while it is still pending. Once processing has begun, cancellation may no longer be possible. Any cancelled amount will be returned to your balance.

Score365 does not typically charge withdrawal fees. However, your mobile banking provider or bank may apply their standard transaction charges. For more than 5 withdrawals per month, a small processing fee may apply.

Not directly. You must meet the wagering requirements before withdrawing bonus funds. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳10,000 in bets. Once the requirement is met, you can withdraw at any time.

Standard accounts can withdraw up to ৳1,00,000 per day. VIP members enjoy higher limits. Large withdrawal amounts may require additional verification.
Bonuses & Promotions

New members receive up to a 100% bonus on their first deposit. For example, deposit ৳1,000 and get ৳1,000 bonus — giving you ৳2,000 to start with. Applicable on a minimum deposit of ৳500. The bonus is added automatically; no separate application is needed.

Wagering means you must place a specified amount in bets before withdrawing your bonus balance. For example, a 10x wagering requirement on a ৳500 bonus means you need to bet ৳5,000 in total. Any winnings after completing the wagering requirement are fully withdrawable. Live betting generally helps you meet wagering requirements faster.

Free spins can be used on specific slot games — check the Promotions page for eligible games. Free bets are for Sports Betting and require minimum odds to be met. Winnings from both are credited to your balance, though wagering requirements may apply.

The weekly cashback returns a percentage of your net losses from the previous week. Reload bonuses give you extra value on subsequent deposits. These offers generally need to be claimed manually from the promotions page.

Invite your friends to join Score365. When a friend registers and makes their first deposit, you will receive a referral bonus. See the Promotions page for referral terms and conditions. The referral code must be entered at the time of registration.

Yes, every bonus has an expiry period — typically 7 to 30 days. If the wagering requirements are not met before the bonus expires, it will be forfeited. You can check your bonus expiry in the Balance section.

Earn points on every bet. Accumulate enough points to advance to higher VIP tiers — Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers unlock greater cashback, faster withdrawals, and a dedicated account manager.

Contact support to opt out of a bonus. If a bonus has already been credited, it can be cancelled without meeting the wagering requirements — but any winnings earned using that bonus will also be forfeited.
Sports Betting

Bet on 30+ sports markets including cricket, football, tennis, basketball, hockey, badminton, and kabaddi. All major tournaments are covered — IPL, BPL, Cricket World Cup, Premier League, and more. See details: Sports Betting।

Live betting (in-play) lets you place bets after a match has already started. Odds update in real time based on how the game unfolds, so you can act fast on key moments. Match Odds View all live markets on the page.

Bets generally cannot be cancelled once placed. However, if the Cash Out feature is available, you can close your bet before the match ends and receive a specified amount. If a match is cancelled, your stake will be refunded.

The minimum bet for Sports Betting is ৳50, and the same limit applies to live betting. Maximum bet limits vary by sport and match, and are displayed automatically when placing a bet.

Decimal odds of 2.5 mean a ৳100 bet returns a total of ৳250 if you win (profit of ৳150). Formula: Total return = Stake × Odds. The higher the odds, the lower the chance of winning — but the greater the reward.

Yes. With Accumulator or Parlay bets, you can combine multiple matches into one bet. If all your predictions are correct, your winnings are multiplied across all the odds — offering a much higher potential payout, though with greater risk.

If a match is fully cancelled, the full bet amount will be returned to your balance. The same applies to postponed matches that do not resume within the specified timeframe. In an Accumulator bet, a cancelled match is counted as 1.0 odds.
Games & Casino

Slots (1,000+), Live Casino (Baccarat, Roulette, Blackjack, Andar Bahar), table games, virtual sports, and lottery. On the Games page View the full list.

Yes. Evolution Gaming and Pragmatic Play's Live Casino games are streamed in real time from professional studios with real dealers. You can watch in HD and place bets live.

RTP (Return to Player) varies from game to game, typically ranging from 94% to 98%. You can check a game's RTP by clicking the info icon after the game loads. A higher RTP means better returns over the long run.

If you get disconnected, your game result is saved on the server. When you reconnect, you will see your last game state. In Live Casino, your balance will be updated according to the game outcome after reconnection. Contact support if you experience any issues.

Many slot games are available to play for free in demo mode. No real money is involved in demo mode wins or losses. Demo mode is not available for Live Casino or Sports Betting. If a "Demo" or "Free Play" button appears on the game page, simply click it.

Lottery Page Browse available draws and prizes. Purchase tickets and wait for the draw results. Any winnings will be automatically credited to your balance. Each lottery has its own rules and prize structure.
Security & Privacy

On the login page Click "Forgot Password?" and enter your registered mobile number or email. Verify the OTP and set a new password. Make sure your password includes uppercase and lowercase letters, numbers, and special characters.

Go to Profile → Security → Enable 2FA. You can choose between mobile OTP or Google Authenticator. Once enabled, you'll need to enter an OTP alongside your password every time you log in — giving your account the highest level of protection.

Change your password immediately and log out of all devices. Notify us at support@score365.onl. We will temporarily lock your account and investigate. If any financial loss has occurred, the necessary steps will be taken.

No. Score365 does not sell or share your personal information with third parties. Your data may only be used where necessary for payment processing or legal compliance. Details: Privacy Policy।

Always access the site by typing score365.onl directly into your browser and make sure the URL shows HTTPS. Score365 will never ask for your password by email or SMS. Do not click unknown links — if in doubt, contact support directly.

Yes, we use cookies to improve page performance and personalize your experience. You can manage cookie preferences through your browser settings. Privacy Policy Details available.
Responsible Gaming

You can use self-exclusion to close your account for a set period. Email support@score365.onl or go to Profile → Responsible Gaming to set it up. Details: Responsible Gaming Page।

Go to Profile → Responsible Gaming → and set a Deposit Limit or Loss Limit. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period. These tools help you stay in control of your gaming.

Speak directly with the Score365 support team — we will assist you with complete confidentiality. You can also use our self-exclusion and cooling-off tools. Responsible Gaming page Find detailed resources and self-assessment tools.

A cooling-off period is a temporary betting break lasting anywhere from 24 hours to 30 days. Your account remains active during this time, but you won't be able to place bets. It reactivates automatically once the period ends — less strict than self-exclusion, but still effective.

Use a password or biometric lock on your device. Keep a strong password on your Score365 account. Never leave the "Remember Login" option enabled on a shared device. If you notice anything suspicious, contact us at support@score365.onl.

Why Choose Score365

Full Bengali Language Support

From FAQ to live chat — everything in Bengali. A service built specifically for Bangladeshi members.

24/7 Customer Support

Whenever you run into an issue — day or night — our support team is ready to help right away.

Licensed & Secure

Protected by an international license and SSL encryption. Your data and funds are always secure.

Local Payments

Transact via bKash, Nagad, and Rocket — Bangladesh's most popular mobile banking services.

Best Odds & Markets

Competitive odds across 30+ sports including cricket and football. Special markets available for BPL and IPL.

Responsible Gaming

Limit settings, self-exclusion, and awareness tools. Your well-being is our priority.

Still have questions? We're here to help.

This FAQ page covers the most common questions about Score365. That said, you may occasionally run into something not addressed here — in that case, our support team is always on hand to help.

For any issues with registration, deposits, or withdrawals, email us directly. Our Bangla-speaking support staff are available 24 hours a day, and you can typically expect a reply within 1–2 hours.

Score365's Help Center Detailed guides, tutorials, and troubleshooting steps are all available here. New members in particular are encouraged to visit the Help Center.

Responsible Gaming Please don't hesitate to reach out to us for any advice or support. Your mental and financial well-being is our top priority.

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